USA Today June 27, 2026 • 09:04

I spent 8 hours on hold with the IRS over my dead mother's taxes - USA Today

By Daniel de Visé

I spent 8 hours on hold with the IRS over my dead mother's taxes - USA Today

The IRS used to boast that taxpayer calls would be answered within 3 minutes. That is no longer true. Take it from me.

Not long ago, the Internal Revenue ServiceĀ boastedĀ that taxpayers who called the agency could expect to reach a live agentĀ in three minutes.Ā Ā 
That may have been true a few years ago. It is not true… [+5370 chars]

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